Privacy Policy – SithRu Villa
SithRu Villa respects your privacy and is committed to protecting your personal information in accordance with Booking.com, Google, and applicable data protection standards.
1. Information We Collect
We may collect personal information when you:
- Make a reservation or inquiry
- Contact us via our website, WhatsApp, email, or booking platforms
- Use our website or online services
This information may include your name, contact details, booking dates, guest details, and special requests.
2. How We Use Your Information
Your information is used strictly to:
- Process and manage bookings
- Communicate with you regarding reservations and services
- Provide meals and requested services during your stay
- Improve our website, services, and guest experience
- Comply with legal and regulatory obligations
3. Booking Platforms & Third Parties
Reservations made through Booking.com or other online travel platforms are subject to their respective privacy policies. SithRu Villa only receives the information necessary to manage your stay and does not sell or misuse guest data.
4. Google Services
Our website may use Google services (such as Google Analytics or Google Maps) to understand website usage and improve performance. These services may collect non-personal data such as browser type, device information, and anonymous usage statistics, in accordance with Google’s Privacy Policy.
5. CCTV Surveillance
For the safety and security of our guests and property, SithRu Villa uses CCTV cameras in selected common and outdoor areas only, such as entrances and exterior spaces. Cameras are not installed in private areas, including bedrooms, bathrooms, or toilets. Recorded footage is used strictly for security purposes, is accessed only by authorized personnel, and is retained for a limited period unless required by law.
6. Data Protection & Security
We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. Access to personal data is limited to authorized personnel only.
7. Cookies
Our website may use cookies to enhance functionality and user experience. You may disable cookies through your browser settings at any time.
8. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections or deletion of your data
- Withdraw consent where applicable
To exercise these rights, please contact us directly.
9. External Links
Our website may contain links to third-party websites. SithRu Villa is not responsible for the privacy practices or content of external sites.
10. Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this page.
11. Contact Information
Address: SithRu Villa, Watagedara, Matara, Sri Lanka
Email: [email protected]
Phone / WhatsApp: +94 71 558 2000